Privacy Policy

1. Introduction

The Creator Lounge ("we," "us," or "our") operates the website thecreatorlounge.ca. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services, in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We may collect the following types of information:

Personal information you provide: When you fill out our contact form or book a tour, we collect your name, email address, phone number (optional), and any message you include.

Automatically collected information: When you visit our website, we automatically collect certain information including your IP address, browser type, device information, pages visited, and referring URL.

Cookies and tracking technologies: We use Google Tag Manager and Google Analytics 4 to understand how visitors interact with our website. These services may use cookies and similar technologies to collect and analyze usage data.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule tours
• Communicate with you about our services, promotions, and updates
• Analyze website usage to improve our site and services
• Comply with legal obligations

4. Third-Party Services

We use the following third-party services that may collect data on our behalf:

• Google Analytics 4 — for website analytics and usage tracking
• Google Tag Manager — for managing tracking scripts
• Google Maps — embedded on our contact page
• Meta Pixel (Facebook) — for advertising measurement and audience targeting

These services have their own privacy policies governing the use of your information.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 24 months unless you request earlier deletion.

6. Your Rights

Under PIPEDA, you have the right to access, correct, or delete your personal information held by us. You may also withdraw consent for us to use your information at any time. To exercise any of these rights, please contact us at our contact page.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

The Creator Lounge
136 Church Street, Oakville, ON, Canada
our contact page